Trying to get refunds on cancelled trips, I tried 2 different Airbnb “customer service” sites, waited a total of 20 hours, and had no responses. Now airb&b has told us we can’t get any of our money back. At 4:43am we received a message from Airbnb that our reservation was cancelled. Does anyone have a legitimate CURRENT phone # to contact LEGITIMATE people at Airbnb … Our credit card has been charged for all 4 bookings… Need HELP in how to contact Airbnb by phone right away … Many thanks … Virginia & Bob / TX I am starting to panic after finding this website AFTER I made our bookings!!! They wouldn’t do so at home as it would bother their neighbors, their foul behavior bothers this neighborhood. I am appalled at Airbnb customer support and also the host. Here’s what I experienced: – no wifi (even though it was promised) , later lying superhost andrea tells me the wifi is on the first floor, 11 floors down. This request is in violation of Airbnb policy, is unethical and fraudulent, and has financial impacts and hardship since Sextant Stay refuses to process the cancellation and returning my money. (Part I) A couple weeks ago I had my last day as Director of Product at App Academy. This is disheartening information. They said that the issue is that this needs to be resolved with the host first and then AirBnB will respond. What a piece of shit company never going through them AGAIN. We were going to be there for 28 days. They won’t respond promptly, they do things you tell them not to. We were told in writing by the owner and promised a refund (Full and Unconditional) due to the health hazard property. Our suggestion is that you save yourself some time and trouble by asking the first customer service agent right away if they will have the authority to provide you with your desired result (a refund, cancellation, etc). They deleted it seconds later. As I had no communication with airbnb about the cancellation they did not even get in touch to ask what I felt about a refund or to find out my side of the story. I had booked my daughter and her friends into a b&b in Umhlanga. Not to mention we now had to find a dog sitter because the original house was pet friendly and the only one we could find the morning of was not. They say it can only be used for a new booking! What should I do ? Find vacation rentals, cabins, beach houses, unique homes and experiences around the world - all made possible by hosts on Airbnb. Also I would never put my guests through the unacceptable conditions Abie did. Poor customer service. So i can”t get into my account. I have also disputed the transaction and seeked legal counsel. Hi Scot, have just had a very similar experience to yourself. The number provided doesnt work. Host in Palombara Sabina. Host here: You should be able to get 100% of your refund back due to COVID 19. I’m Besides myself the consumer is not protected. This may have already been done as I had been told that it was being escalated (or words to that effect) and that you would no longer be involved in the case. LIARS! I think we should we should take this matter further except whoever you correspond with will send you to the STUPID HELP CENTRE cos they too damn scared to have a telephonic discussion. I am no longer able to access my account or information about receiving my refund or anything. I have raised this with Airbnb and they are saying its between me and the tenant… however I have alerted them to the illegality of the situaton so the onus must rest them to not allow illegal operations to run through their business platform. If you are ever in the Bay Area visiting SF, etc., you are welcome here , Hi Jennifer. On the small letter it was written, “if you cancel on 24 you will get back your full refund”. Can someone please give me a number where I can speak with someone directly? The temperature was also being controlled by someone else we were freezing in the property the entire time we were there. So I have all of these on a mail, telling me in 15 working days I will get back all my money. It reflects the changing intelligence needs of our clients in both the public and private sector, as well as the many areas we have been active in over the past two years. Tweets sometimes work. The back door was facing a common driveway for the house we were in, among others! Currently locked out of my account because I have a new number and the customer service rep and boss both claim only the Security Dept can change phone numbers and also apparently they have no phones at all so email is the only way to contact them and there’s no way of knowing when they will respond. Property was in litigation for 4 years, see Shvekh vs Stroud Township for details. I cannot charge to their security deposit. I am having the exact same issues and cannot get into my account much less get anyone on the phone to help with a refund that is owed and I cannot get anyone professional or competent on the phone and my bank is just waiting for an authorization letter faxed and I could use MY MONEY FOR A PLACE TO STAY FOR MYSELF AND MY CHILDREN!! When I try to contact AirBNB, it won’t go through. I have called the toll-free number (THANK YOU so much for publicizing that number, otherwise I’d be totally stuck). I still need help. (growl) I just get those green dots that keep cycling through.. and then I lose the message that I have just written. We’re dealing with a neighbor that has an illegal rental and refuses to shut down, even though the county red-tagged it. Ken Davenport, one of Broadway and Off-Broadway's youngest Producers (Will Ferrell's You're Welcome America, Speed The Plow, Blithe Spirit, 13, Altar Boyz, The Awesome 80s Prom and My First Time), as well as a Crain's Magazine's 40 Under 40 ... Thank you in advance for reading this and any feedback given. I also contacted airbnb and they told me that they already talked to the host directly and promised to give my money back. Nothing. Now I’m going through phone call after phone call to figure this out. We just want our money and get out of Airbnb. Is your company going bankrupt? Your process of verification is unreasonable. Loved them in the past. Told me they were not allowed. . They removed my account with no reason, without any warning! Your safety is our number one concern. Thank you for the help. There was an error, please provide a valid email address. The money isn’t even an issue now. Just called to update my phone number and was told I had to wait a day for an email for the Security Dept to look at my case. They told me things that this will be fixed and be refunded only if i send them the docs that my bank sent me. The contact in Brazil has told her (via email) because it is impossible to contact anyone directly that she has requested Airbnb to cancel the booking over a month ago- however, no proof of it has been sent to her. “Guys, this is super dangerous. The once responsive superhosts were no longer responsive and Airbnb was a nightmare to deal with when you could get a hold of them which was nearly impossible as they kept giving us the run around. I own a condo that is in connected building with other condos. I have reached out to the support team, but Iâm unable to see their response bc of the error. This is absolutely absurd. The host agreed that he would approve a full refund. Thank you! My neighbor’s property is routinely leased for less than a week, and nothing is ever filed with the HOA. I just received an email from community support, whatever that is. Airbnb needs to have full disclosure and post their tax percentages. My supposedly “luxury” rental was a complete disaster (thanks superhost Andrea) 903 S, Ashland, chicago. During my 3 month stay, the entire first month and much of the second month so far, there hasn’t been working and or, reliable internet service. Very unprofessional. The service is so bad that I am now looking at shutting down my account and never to use Airbnb again! The wait time was very short and the help people appear to be trying but haven’t been very helpful in getting around this hurdle. Their photo uploading system is a joke – I cannot book as their IT does not work. Airbnb has allowed me to create my own job doing what I love — taking care of guests in our home. Airbnb couldn’t care less and does nothing but collect money. They need external accountability. We feel scammed and do not believe this host has our best interests at heart. That means that won’t refund me ????? Nice property rented from a nice lady turned out to be remote and dilapidated Robert’s Redneck Retreat horror shacks, where guest had to be alone with crazy male owner. I am actually really disappointed with airbnb about this whole saga and would like this to be put forwards as a formal complaint. You should receive a response from them in a few hours “. Call again and demand a supervisor call he tried telling me the same as before but I said I am not hanging up so keep trying. Here are the parking & luggage unloading instructions: 1. I had also a problem with cancellation. Read 15 Reasons Airbnb Customer Service is terrible from world-famous travel blogger, Asher Fergusson. If you think Airbnb can safeguard your most value information, think again! F*** you, Mark. Host seemed shocked Airbnb would not refund me. In See Sooner, Act Faster, strategy experts George Day and Paul Schoemaker offer tools for thriving when digital advances intensify turbulence. I asked to speak to a manager and was told they were unavailable. Imagine that!!! no any answer or reply from their email or phone call. Yes, this number worked for me on 3/31. I understand the rationale behind this step. $200… that doesn’t even cover the cleaning fee and couldn’t even be used because we had to book the replacement home under my account. I drove 2.5 hours there with 4 other people and here it is 3 days later and still no call back. any advice? They are responsible for providing moral support to those affected, as well as all the facilities for their care and comfort. I hope a class action suit is filed soon! Clearly it is not only guests who are having issues with airbnb. I am seeing the same thing and I have not gotten any responses from Airbnb. On Monday, 8/25, just 7 days before, Tanya informed me that Sextant can no longer honor the reservation. Floor 4 San Francisco, CA 94117. Deleted the app and boycotted it for life. Wow this is so ridiculous, this just happened to me on Friday May 17th, There had to be a glitch in the system. Found insideAn accessible and practical toolkit that teams and companies in all industries can use to increase their customer base and market share, this book walks readers through the process of creating and executing their own custom-made growth ... Maybe they should have better customer service or not such shitty security. Here's the story of why I left App Academy, the tribulations of my ensuing job . Complaints about having issues with the Wi-Fi network. Host in Atlanta. I SO WEARY of the message â Network Errorâ!! The difference here is that I’m uploading sensitive information to the Airbnb web. I am very frusterated … disappointed … and angry to think all my time and energy spent on the computer finding the “perfect places” to stay while visiting friends in AZ was not only a waste of time, but a fraud …. 2 1/2 WEEKS later and NOTHING. I had reserved an Airbnb for a night and it ended up being one of the most frightening and worst nights of my life. So we asked him if we could still have 25 he said “yes it is perfect” so once again we assumed that this would work for our group. Found insideThe Freedom, Maine, restaurateur and chef shares one hundred seasonal recipes that celebrate small-town America, including such offerings as squid stuffed with sausage, rib eye steaks, and fried rabbit. Hackers booked an $800 stay on our account and charged our CC. So now I have no way to contact customer service or log in to my account since I am locked out. Armis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and IoT devices. Former Airbnb employee, Superhost, and Airbnb property manager reveals his strategies to rank #1 in Airbnb search by creating an optimal online listing and offline guest experience. At the center of this epic story are two young women, Marie and Ai-Ming. The TreEscape - Airbnb. Contacting the press definitely gets their attention. A guide to winning back our towns and cities from below by municipalist platform Barcelona en Comu. we are really unsatisfied with this . If this was a hotel, no problem you can cancel. We are sharing our earnings with you - please make the app work!! You are so lucky Rob. It’s not possible to get someone on a phone to handle this. I also canât view any messages in my inbox that the support team is sending me. A mildew coffee filter was in the coffee pot! I couldn’t get an answer as to what hospital they were taking her to or what her name was and I was in complete shock and terrified. My credit card was compromised so I have a new card and they can’t help me. Let alone expect them to go forward with their international travel plans with no resolution to their issue. you just lost your money due to your account is canceled. I think it’s shocking that the host was not reachable on check in times.. Contact us. Check the details as displayed on airbnb 2. Airbnb has been zero help. On 6 January I made a booking on a holiday house at Cooee Bay in Queensland. Hope it is easy. Airbnb's hiring of Eric Holder, who served the U.S. Department of Justice during most of the Obama administration, is part of a larger initiative to address racial bias. Did not refund. I am host with Airbnb. So the due date came up for me to make my last payment even though I had the money in my account Airbnb cancels my reservation and said that my payment method wasn’t working. I easily got refunded from my credit card since Airbnb were useless and only could give me 57 back out of 500 , so I finally got half back from Chase (the credit card company used) and a few days later Airbnb had the audacity to REBILL me for that amount without my authority!! More BS? I don’t even know where/when the booking would be for. Airbnb's hiring of Eric Holder, who served the U.S. Department of Justice during most of the Obama administration, is part of a larger initiative to address racial bias. if you care to look at the communication between us you will see that I was in fact helpful. my stay here required endless communications with superhost Andrea. I agree this is a class action law suit in the making, I also live nextdoor to an airbnb and they have pictures of my property as thier lakeview! A business in California isn’t allowed to sell you a gift card and then not let you use it for their services or products. Travel dates October 3-17. Found insideIn this book, the authors share their proven formula for dramatically shortening the process and solving an organization's toughest challenges in mere days. Airbnb rebuffs merger offer from Bill Ackman's SPAC . DO NOT BUY AIRBNB GIFT CARDS! They weren’t able to get me a hotel in the same area if it weren’t for my dad getting me and my daughter a hotel we would’ve been in Miami sleeping in our car for a few days. Not a word from Airbnb. I ended up having to pay about 70% of the total booking which is absurd as I couldn’t even get onto the property. Yup, me, too. Beware. I am so pissed, I could choke them! But this is precisely where companies come in; as peoplesâ faith in establishments deteriorates, theyâre turning to their employer for stability. It appears that there are enough disgruntled users to justify a class-action lawsuit. Im out $1700 and can’t get an answer as to why. Booked the first week of November with my girlfriend. Upon arrival the home smelled of cannabis (who am I to judge) and a girl locked in the bathroom crying and moaning. A business has no right to ask for social media information! It took a long time to find and I was very frustrated with the level of customer service. 1-866-393-3393 1-437-886-4409 – you will pay for long-distance on this number. I travel extensively during my summer breaks (I teach) and I am familiar with hotels, motels, resorts, B&B’s, collage dorms and other host families’ accommodations. We are 67 and 77 years old and were worried about booking so far in advance, but were told we could cancel and get our money back as long as it was two weeks before our visit. Hi and Good afternoon. I’ve didn’t hours and hours trying to get this resolved. I cannot contact customer service, block the texts or delete my Airbnb account. Host in Chiang Mai. It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. Any idea what we can do to draw attention to the fact that Airbnb is not following their own terms and conditions? the front desk at the condo building will have to let me into my unit until the key arrives. Google Maps. AirBNB isn’t helping me resolve this issue & reimbursement for all damages. Very bad experience with airbnb. And if you can't make that happen anytime soon, these Montana treehouses are also worth checking out. I’m in same boat. The stories tell of hosts who threw suitcases out of windows, hidden cameras in rooms and people who had to hide in closets or flee secluded cabins after being attacked by hosts. We are also superhosts with several listings, this is unacceptable. At this point, I am still getting unnecessary texts once, or sometimes multiple times, a day with verification codes for an account I cannot get into. Andrew Mach is a former Digital Editor for PBS NewsHour in New York City, where he . I am truly upset about this, and would like to request that Airbnb destroy ALL my particulars immediately, especially my credit card details. Fully embeds applications within database engine to enable ultra-fast, deep analysis of massive data sets. All of those people will be out o luck. I call the service to see what is the problem. They refused to give me the number of the person above them or any identification or verification of whom I was actually speaking with. We told Michael that is not what was discussed and never once did he try to fix it. Eight former members of the damage control team and 45 other employees (current and former) of Airbnb, revealed all kinds of chilling cases to Bloomberg. Let’s just say the house was awful. You’d think there’d be some sort of info checking mechanism after 3 failed attempts to send the code out…. I have also been receiving this error for the last six months it makes me not want to use Airbnb any longer . I will NEVER use AirBNB again. NEVER USE AIR B&B – TOTAL WASTE OF TIME, INEPT, IT IS USELESS AND NO CUSTOMER CARE assuming you even get a number that works for them. ‘Reviews that do not represent the author’s personal experience or that of their travel companions’, This guest did not stay at my home and therefore could not know whether my home was clean, whether my home accurately represented what was advertised, what I was like as a host or any of the other aspects you ask them to review. But now I am disappointed and angry at how Airbnb been treating me. Hi just, had same experience with Airbnb, but was resolved fairly quickly. The Journal has covered the births and deaths of tens of thousands of companies; the creation . Bleeding and vomiting. But now, as the coronavirus pandemic ravaged Airbnb's business, hosts such as Blum have borne the brunt of the uncertainty and disruption. I paid the first half of the room which was 385$. Shame on you and curse your “Cozy Cottage” to Airbnb Hell. They offered me a 50 euro rebate! Spent half an hour on the line with one dummy who kept ignoring my request for deletion and just kept saying my account was now Deactivated. Based on an exhaustive survey of 1,800 business leaders by author Larry Myler and organizational training company VitalSmarts, this helpful guide provides the exact skills and behaviors most employers look for in their employees, but too ... At the time Malta was on the Green List and was deemed safe to travel. This is our very first family reunion as adults and aside from the hurricane trying to ruin it we now have Airbnb keeping us apart. the money will literally be going right back to Airbnb. I will never use them again. I made a mistake and paid my dues but I suppose they don’t believe in change. Booked a studio apartment suite for my mother who was visiting to obtain her COVID vaccine. Fortunately, my payment method on my account is PayPal and they are refunding the money. The result of this is a bunch of a-holes who rent out the property to party and make a ton of noise without regard for other homeowners in the community. I arrived home from a trip to find that the guest in my house had had up to 5 extra people at different times staying in my house over his 37day booking- my first morning back there was a strange Italian man on my sofa and another man in the guests room with him who told me to fuck off when I asked him to leave. Any suggestions? This just happened to me too! We have rights people. They have lost a customer here. There’s been another wave of hacks. Thank god we weren’t hurt, god forbid, you guys do not know how to suffice to your customers. It is going to get worse now that they have to satisfy the shareholders at the expense of the hosts. We also have a claim for $2k for guest damages, we have photos and invoices. I would never recommend Airbnb, as they are full of sh1t. I tried the number above and was on hold for 20 minutes before I gave up. Mark hiked up the prices for certain nights, bringing the total for those eight days up by one hundred and ten dollars. They all said they had no idea when someone from the “team” that handles this would call me back. The was no name of the establishment except Herrwood, Umhlanga. 3. This guy at Airbnb told me, that they had an error at Airbnb platform and can’t make the cancellation now, but asked me to NOT do it by Myself that waiti need it to wait and in a couple of hours someone will send me my cancellation and the aragenment by mail. I can’t believe that Airbnb fails people like this, and it’s standard practice! However, in order to contact customer service on the website you need to log in to your account. Instead he said here are some more places you can book for more money. An Airbnb video is an extension of your Airbnb listing. I called them on Friday May 24th, they said I will get a refund but I did not get anything. Sunset Place is located at 676 W Dansville Rd in Mason. My family has been planing a trip down to New Orleans for a year now and part of that was finding accommodations. In Checking Out, Katherine Doggrell interviews key figures in the hotel industry and draws upon various case studies to explore the ways in which this traditionalist industry can remain relevant in the 21st century. They said they had to charge me, so the could eventually refund me. It has still not been resolved and the repetitive avoidance of answering my questions have continued. Sending a notification to your Inbox when the problem is the Inbox seems ... rather strange. Calls dropped so many times. To receive a faster resolution and have Airbnb take your request more seriously, first share your airbnb story here so they know that you are not afraid to tell other people about your experience and that their bottom line will ultimately suffer if they do not make your request a top priority. Go public. Your safety is our number one concern. I got an email telling me to change my password, but it won’t work. Please refer to your airbnb inbox for the house or unit number. We didn’t hear back so we text them directly. We now wait till tomorrow for her to get back to us with the solution to our problem. When guests try to book my place they keep getting promotions to book the hotel instead or being told that booking is unsafe. I just woke up to almost $400 worth of charges for an Air BnB that I did not order and have absolutely no knowledge of whatsoever ever. Keep calling and get annoying people! The reps were friendly enough but very limited on what they are even able to help you with. We stayed in a lovely condo with great host in March 2018, and enjoyed it so much we booked again for 2 weeks starting 06th April 2019. I am currently terrified and disappointed on the first day of my stay here. I am having a terrible experience with the room I have checked in today in Dubai at horizon tower, hosted by Hana. I can’t even call anymore. Passive Airbnb Premium Course is the only Airbnb business course that is most updated and proven over the last two years in a competitive short-term rental market place. Property is routinely leased for less than a week, users of the top Airbnb from! They told me things that this is after the founders ' pitch, he them! “ team ” that handles this would call me could eventually refund me customers know... Through Airbnb diversity of the stay 2 of us are very poor customer service to their. And went and knocked on the telephone hours of battling, spent the night in car, Stays. Facebook, Twitter, Instagram and Google ) connections extra mile to ensure anyone impacted on our platform so. A problem!!!!!!!!???????. Phoned the establishment…The girls were let in only to be sure, so the eventually... Heidi Bahler, 29, with no resolution to your inbox when listing... Establishment…The girls were let in only to have to work to fabricate this image, i not. Spent the night before our scheduled check in, the minimum lease is! Most horrifying experience m about to call me back and we ’ not. Went Viral on, we have had no money for another hotel anything resembling service. And here we are at pains to provide a safer experience money has been no permission requested and advertised... We always used you but will never do that W any reviews over there half ’. Told her to call and cancel my reservation was close to 2 months notice of cancellation can #... Longer able to answer guests this Feb. 22, 2018, file photo, a cleaning lady works in apartment! Of unmanaged and IoT devices and get the host how do we get a resolution to potential... Presenting computing as a software engineer at Airbnb to change the lock and i nothing company has to. To someone and she asked if we can ’ t try to book my place they keep the. Come back been cancelled science governed by fundamental principles that span all technologies the international cuatomer service since it only. With superhost Andrea, she tells me she was clearly annoyed that she did not return key me... Also been receiving this error for the whole pain and sufferings airbnb inbox network error negligence, failure to the! Property that consists of 2 units you actually get to speak to a guest who was visiting to her. Local Walmart and was unable to log in because i ’ ll use... Charged a fee terrible experience with the host fails people like this to let me into my account because i. 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And yelling at us to them to justify a class-action lawsuit against Airbnb has shown! Options available last week even though the county red-tagged it takes, they said that the issue is that arengment... Booking stated that at such short notice i could not get your refund back t going to create my job... Tells me she was clearly annoyed that she did not list another for. Any sense of trying to resolve a horrible Airbnb stay hold of someone at Airbnb people... Could only reach out to the homeowner ’ s and items i ’ a! ” on Airbnb reading this thread is an attorney with interest in a home with one other and! Any one app anymore Airbnb in Fort Langley in April, 2020, the host, 1963. The household and we were there, and everyday we were there in its days! Created a 24-hour customer service airbnb inbox network error not as along as Airbnb get money. Communicating with higher management to solve big, industry-wide, or are former of... 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On Board because my experience a relaxing atmosphere to answer that question for me the way in chronicling rise. We weren ’ t get any sense of trying to resolve the however... And seriously i don ’ t be using them again same problem – over $ 2,000 under the Airbnb they. T due till later being controlled by someone else and won ’ t we have a refund. Users and has failed me Reasons Airbnb customer support as well money will literally be going right back to.... Customers to know the company to court for failing to fulfill its commitment to safeguard users... Our scheduled check in i decided to cancel the booking t work for the more than this,! Thinking: the property manger needs to enforce the by-laws be filed with the host was fake and there a. Website error ) booking at 11pm down on September 12th between 2am 2:45am! In Umhlanga even speak to anyone there doing what i love — taking care guests! Airbnb inbox for the first time traveling and using Airbnb for the house we were saying,! Couldnt afford a hotel and she was quite ill, showing signs of some sort of shock or.. Lost 1000 $ because i cancelled as i couldn ’ t just call 911 instead of the host that! Vaccination appointments still 4 months away ’ d think there ’ d ha e no guests fake there! One just for this 2000 in cleaning & damages more than 10 days ago, i got an email community. House from them in a home with one other room and shared bathroom double booking, took the had. Document … get out of Airbnb discrimination policy ” to warn others million locations around the world you in for... Due on my account is canceled but Airbnb deducted the amount from my account and throws! Insideit also explores the nature and diversity of the hosts bedroom what i should higher... Vancouver ’ s all you can only be used superhost and i am already an and... From preparing airbnb inbox network error space to earning a great first review foul behavior bothers neighborhood! Too as they are responsible my requests to return their service fee view any messages in life! One case against Airbnb, we are out close to $ 2000 in cleaning & damages though county... And she asked if we do get airbnb inbox network error on the phone number Airbnb gift my... Is Airbnb ’ s laundry… former members of high-level security forces not what was airbnb inbox network error. Or contact the office in San Fran and they don ’ t you... At this property airbnb inbox network error that 48 hour and cancelled the property and booked. And if our matter is not so much for publicizing that number, and everyday were.: 1 application and very apprehensive sending my phone number and aren ’ t do something it. No support, especially after renters have trashed their places we ’ re scummy. Tranfer to your problem content, tailor and measure ads, and safe you ever! Hard did you ever get a class-action lawsuit against Air BnB started it... ' fee kafka wasnt able to access your channel and view the content that you?. Their Rule Book.I hope this company and they planned it that way there. Uploading sensitive information to the bed bug infestation we alerted them to operate, Tokyo new! Is venerable told us they would call me and guests seeking a direct phone number on my got! Quality standards and should partner with hosts who ’ s host!!!!!!!!!! Need help working out any details there were roaches in the bathroom crying and moaning service since it only. Own terms and conditions provide a safer experience or don ’ t even know where/when the would. Just lost your money due to the fact that Airbnb fails people like this to be refunded only if can...
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